What to Do if Families Have Concerns About a Child’s EI Services

If the child is birth to age 3:

  1. Families should discuss concerns with their service coordinator (SC) at The Alliance for Infants and Toddlers.

  2. If concerns continue, families can contact the service coordinator supervisor at The Alliance for Infants and Toddlers by calling 412-885-6000.

  3. If concerns persist, families can contact the local EI program supervisor at the Allegheny County Office of Behavioral Health/Early Intervention Services by calling 412-350-4456.

  4. If concerns are not resolved, families can contact the PA Office for Dispute Resolution (ODR) at 800-222-3353 to receive assistance from a trained mediator to help solve disagreements. Or, families can contact the Office of Child Development and Early Learning at 717-346-9320 to discuss issues and/or file a complaint.

Source: A Family’s Introduction to Early Intervention in PA (PATTAN, revised April 2021)

If the child is age 3–age of beginning school:

  1. Families should discuss concerns with their preschool EI interventionist/teacher and/or preschool service coordinator from Pittsburgh Public Schools or the Allegheny Intermediate Unit.

  2. If concerns continue, families can contact the local Preschool EI supervisor or LEA at Intermediate Unit by calling 412-529-4000 or the Allegheny Intermediate Unit by calling 412-394-5904.

  3. If concerns are not resolved, families can contact the PA Office for Dispute Resolution (ODR) at 800-222-3353 to receive assistance from a trained mediator to help solve disagreements. Or, families can contact the Office of Child Development and Early Learning at 717-346-9320 to discuss issues and/or file a complaint.

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