Trying Together’s mission is to support high-quality care and education for young children. Trying Together is a Pittsburgh-based nonprofit that supports the work of early childhood by providing advocacy, community resources, and professional growth opportunities for the needs and rights of children, their families, and the adults who interact with them. A fast-paced organization, Trying Together looks for dedicated and passionate staff who bring positivity to their work and a solution-oriented sensibility. Current Openings ELRC Early Learning Program Engagement Specialist (ELRC Region 5) Family Support Communications Intern ELRC Early Learning Program Engagement Specialist Purpose The Allegheny County Early Learning Resource Center Early Learning Program Engagement Specialist serves as a representative between Child Care Works and child care providers. The Early Learning Program Engagement Specialist will support providers with Provider Self Service, recruit, enroll and determine eligibility in Child Care Works, support providers to enroll in Child and Adult Care Food Program (CACFP) and provide additional assistance as needed. Responsibilities Provides comprehensive customer service by completing thorough provider orientations, addressing phone calls within 24 business hours as applicable and attend to walk-in clients/providers. Teach and support providers with using Provider Self Service to ensure their information is up to date. Manages and organizes a fluctuating caseload of provider files. Support eligible child care providers in enrolling in Child Care Works and connect them with a Quality Coach and Fiscal contact. Assist providers in enrolling in the Child and Adult Care Food Program. Researches, adjusts and reconciles provider payment issues via information obtained from the Eligibility unit and communicates with providers. Addresses system generated alerts in a timely manner to maintain integrity within the CCMIS program. Maintains the continuous flow of grant dollars by timely deleting invoices with regards to the 60-day invoice policy. Maintains communication with other Child Care Works agencies within Pennsylvania regarding provider information and updates. Establish provider agreements for all certified and relative providers and assist providers with primary subsidy concerns and questions. Advise providers of the PA Department of Human Services and Child Care Works regulations. Support relative providers to meet their Professional Development requirements and provide information and resources. Collaborate with Quality Coaches at each satellite site to connect relative providers to community resources and supports as needed. Administer the Market Rate Surveys (MRS) to all Allegheny county child care providers every two years, or as directed by OCDEL. Help ensure that all child care providers meet the regulatory requirements and are paid rates according to the provider rates scale and the Allegheny County’s Maximum Child Care Allowance. Regularly participates in outreach and other meetings both locally and statewide. Maintains high levels of consumer/provider/ELRC satisfaction. Displays consistent professionalism and courtesy when interacting with internal and external customers. Maintains high level of confidentiality when working with sensitive and personal client, vendor, employee and contract information. Must be able to interact with others in a positive and professional manner. Participates in initial and on-going professional development for the purpose of providing effective provider engagement. Provides technical assistance and support for home-based providers seeking to become state certified and enroll in Child Care Works. Promotes and supports the mission, vision and goals of Trying Together. To learn more, visit www.tryingtogether.org. Additional Knowledge, Skills and Experience Knowledge of local, state and national systems for early care and education. Must be able to work independently and as a team member. Attention to detail and advanced problem solving techniques. Ability to multi-task. Acceptance of diversity and ability to work comfortably in a variety of settings. Ability to maintain confidentiality. Good judgment and decision-making abilities. Must demonstrate enthusiasm and flexibility. Working knowledge of Microsoft Outlook, Word and Excel. Must clear full background check and must pass health screening. Must have a valid PA Driver’s License and proof of insurance. Qualifications Associates, Business or Technical Degree in Human Services, Early Childhood Education or related field. Two years of relevant experience. Experience working with adult learners. Excellent written and verbal communication skills. Intermediate to advanced computer skills, Internet and email. Required Clearances Clean Act 33 Child Abuse Clearance. Clean Act 34 Criminal Clearance. Clean Act 73 FBI Clearance. Physical Requirements Ability to lift 10-20 pounds. Benefits Competitive compensation and benefits package. Appreciative inquiry and strengths-based review process. Wage Range $32,000 – $34,000 plus benefits commensurate with experience. Interested Applicants Submit cover letter and resume with a minimum of three work-related references to email@example.com to apply for the ELRC Early Learning Program Engagement Specialist. Phone calls will not be accepted. Posting will remain open until filled. View the full ELRC Early Learning Program Engagement Specialist position description as a (PDF). Family Support Communications Intern Purpose The Family Support Communications Intern is responsible for drafting content and assisting with its distribution to key audiences in support of communications specifically for Homewood-Brushton Family Support Center, a community resource of Trying Together. This content includes but is not limited to: e-communications; print collateral; social media; and web pages. This person will report to the Director of Communications and work collaboratively along with the Communications team to meet branding, communications, and marketing needs aligned with the organization’s goals and strategy. He or she will also work with the Director of Homewood-Brushton Family Support Center and staff to engage existing and new families in its services. Responsibilities Coordinate and collect information about events, news, and programs at the Center. Write, edit, and schedule e-communications, specifically the Homewood-Brushton Family Support Center monthly e-newsletter. Develop and coordinate cultivation of new e-communications subscribers. Work with Communications Manager to write and edit content about Center events, news, and programs for social media platforms including Facebook and Twitter and with the Digital Media Manager to schedule it. Work with Communications Manager to write and edit event, news, and page content for web pages and with the Digital Media Manager to distribute it. Work with Director of Communications to coordinate Marketing Requests from Center staff, such as the development of print collateral with Trying Together’s design firm. Attend key activities and programs at the Center to interview attendees, take pictures and video, and share information and resources. Attend community meetings and events to promote Center programs and services and coordinate cultivation of new e-communications subscribers. Rotate placement between the Trying Together home office in Squirrel Hill and the Homewood-Brushton Family Support Center. Related duties as assigned. Qualifications Associates Degree or Juniors and Seniors currently majoring in: Communications; English; Journalism; Marketing; Political Science; or Public Relations. Current knowledge and working experience with digital platforms including but not limited to: Adobe Creative Suite, Google Suite, MailChimp Pro, Microsoft Office Suite, social media, and WordPress. Strong oral and written communications skills. Experience working with diverse populations. Exceptional organizational skills and the ability to prioritize and execute tasks in an efficient manner. Knowledge, interest, or experience in advocacy, community engagement, nonprofits, and/or the early care and education field is helpful. Ability to work nights and weekends as needed. Required Clearances Clean Act 33 Child Abuse Clearance Clean Act 34 Criminal Clearance Clean Act 73 FBI Clearance Required Training Mandated Reporter Training (must be completed in the first month of placement) Interested Applicants Non-credit internships are unpaid and will be a maximum of 20 hours per week. For-credit internships are unpaid and will be a minimum of 20 hours per week. Applicants must express desired format and provide all necessary paperwork and documentation from college or university before beginning internship. Submit a cover letter, resume, and three work-related references to firstname.lastname@example.org to apply for the Family Support Communications Intern position. Phone calls will not be accepted. Posting will remain open until filled.