November 16, 2020 DHS Warns of Potential Pandemic EBT Benefit Scam The Department of Human Services (DHS) is warning of a possible scam concerning Pandemic EBT (P-EBT) benefits and reminding Pennsylvanians to be skeptical of unsolicited or random calls or text messages about public-assistance programs – especially when the calls or text messages solicit personal information, such as Social Security numbers. About DHS is investigating a report of individuals receiving calls with pre-recorded messages advising them to expedite their P-EBT benefits issuance by providing their Social Security number and case record number. In the message, the speaker claims to be from a County Assistance Office (CAO). DHS and other government agencies do not ask for information about P-EBT, SNAP, or any other public-assistance programs via unsolicited or random calls or texts, and Pennsylvanians should not reply to such a call or text or share any personal information if they are contacted in this way. If you or anyone you work with receive unsolicited or random calls or text messages telling you that you qualify for assistance and then asking for personal information, it is most likely a scam. Do not respond. Delete the message so you do not get caught in an identity theft scam. Pennsylvanians who have questions about whether a call, text, letter, or other communication is legitimate should contact DHS’ Office of Income Maintenance. Clients in Philadelphia should call the Philadelphia Customer Service Center at 215.560.7226. Clients in all other counties can call the Statewide Customer Service Center at 1.877.395.8930. Apply for Benefits Applications for the SNAP and other public assistance programs can be submitted online at www.compass.state.pa.us. All Pennsylvanians experiencing financial hardships due to the pandemic, a lost job, or a change in income are strongly encouraged to apply and see if they qualify for assistance with food, health care, and other essential needs. More Information For more information, read the full press release. To learn about food assistance resources for people around Pennsylvania impacted by COVID-19 and the accompanying economic insecurity, visit the Department of Agriculture’s food security guide. *Information provided by the Pennsylvania Department of Human Services
April 30, 2020 Mayor Peduto Calls for Online SNAP Purchasing Options On April 28, Mayor William Peduto issued a letter to U.S. Department of Agriculture Secretary Sonny Perdue in support of efforts to expand affordable SNAP purchasing options — including food delivery and online ordering — for vulnerable populations during the COVID-19 pandemic. About Mayor Peduto’s letter follows calls by U.S. Senator Bob Casey and others to expand the Supplemental Nutrition Assistance Program (SNAP), which provides eligible low-income residents with an Electronic Benefits Transfer (EBT) debit card to purchase food. Currently, SNAP recipients cannot make any food purchases online. While other consumers can use online ordering and delivering to protect themselves and others from spreading the virus, these options are not available to low-income residents and families who are forced to make their purchases in person, increasing their likelihood of contracting COVID-19. Senator Casey has been calling on the USDA to expand SNAP delivery options since March when stay-at-home guidelines were put into effect in Pennsylvania and across the United States of America. The Food Policy Council wants the USDA to allow SNAP recipients to purchase food for delivery and to allow other safe food purchasing options, such as allowing users to use their EBT cards for Instacart or online farmers market services. What is SNAP? The Supplemental Nutrition Assistance Program (SNAP) provides nutrition benefits to supplement the food budget of low-income families so they can purchase healthy food. Eligible applicants receive an Electronic Benefits Transfer (EBT) ACCESS Card to make food purchases. To check your eligibility or apply, please visit the Pennsylvania Department of Human Services website. For questions about SNAP, call the Department of Human Services helpline at 1.800.692.7462 or your county assistance office. For individuals with hearing impairments, please call 1.800.451.5886. More on SNAP Purchasing Options To learn more, view the full press release or a copy of the letter to Secretary Perdue. *Information provided by the City of Pittsburgh
