February 24, 2025 Pittsburgh Debuts New 311 Intake System Mayor Ed Gainey’s office and Pittsburgh’s Office of Neighborhood Services have launched a new and improved 311 Customer Relationship Management system. Learn More The 311 update marks a step forward in streamlining how residents can report issues. It also helps users connect with the right departments and receive timely resolutions. The enhanced system promises a more user-friendly experience. It will help users to easily report issues via an updated website and new mobile application, PGH311. The mobile app will replace the former MyBurgh application. PGH311 will allow residents to submit requests and receive responses, including messages and photos, directly from city staff. All Pittsburgh departments and City Council offices have been offered training for the new Customer Relationship Management system to ensure a seamless experience for staff and residents. The initiative ensured that all parties are equipped with the tools and knowledge to manage and respond to service requests more effectively. Key Features Some of the new 311 intake system’s key features include: The updated Pittsburgh 311 website and intake form provide a simpler, more efficient way for residents to submit service requests, making it more user friendly. A new mobile application, PGH311, replaced MyBurgh, offering a modern, accessible platform for issue reporting. For the first time, service requests will include a resolution timetable, so residents will know when they can expect a response. City staff has started using a new console and mobile worker app. This helps 311 agents, responders, and departments to manage and respond to requests more effectively. Future enhancements include the introduction of a chatbot to allow residents to report issues or access resources for problems that can be resolved without a 311 submission. The system will also integrate with other internal city software to improve coordination and response times. “The new 311 Customer Relationship Management system will make it easier for residents to report issues and track progress, ensuring that their concerns are addressed in a timely and efficient manner,” Gainey said. For more information, visit Pittsburgh’s 311 website.
July 16, 2024 Black Men’s Wellness Day My Brother’s Keeper Pittsburgh, an initiative of Pittsburgh Mayor Ed Gainey’s office, is partnering with the African American Male Wellness Agency to host Black Men’s Wellness Day in late July. Learn More The event’s focus is improving the livelihood of Black men and boys as well as educating Black men and their families about the importance of physical health and wellness. Free health screenings will be available as well as games and fun for the whole family. The event is part of My Brother’s Keeper’s Health and Wellness Summit to provide health services and help destigmatize caring for one’s physical and mental well-being. The event will run from 7 a.m. to noon on Saturday, July 27 at Westinghouse Park. Registration is now open.
June 17, 2024 City in the Streets Block Parties Through an initiative by Mayor Ed Gainey, representatives from every Pittsburgh city department and select authorities will meet residents during upcoming block party events at different locations around the city. Learn More Each event will include free food, community vendors, activities for children, tables with resources from city departments, and on-site requests for service. Departments that will attend the events include: City Planning Innovation and Performance Mobility and Infrastructure Public Works Permits, Licenses, and Inspections Public Safety Human Resources and Civil Services Parks and Recreation Mayor’s Office (Neighborhood Services, Immigrant and Refugee Affairs, Equal Protection) Management and Budget Municipal Investigations Water and Sewer Authority Urban Redevelopment Authority Housing Authority Upcoming Events The dates for upcoming block party events include: Saturday, June 29 from 10 a.m. – 2 p.m. in the Hill District Wednesday, July 23 from 4:30 p.m. – 7:30 p.m. in Hazelwood Saturday, Aug. 17 from 1 p.m. – 3 p.m. in Knoxville Wednesday, Sept. 4 from 5:30 p.m. – 7:30 p.m. in Homewood Registration is now open for these events, but is not required.
City in the Streets Block Parties Through an initiative by Mayor Ed Gainey, representatives from every Pittsburgh city department and select authorities will meet residents during upcoming block party events at different locations around the city. Learn More Each event will include free food, community vendors, activities for children, tables with resources from city departments, and on-site requests for service. Departments that will attend the events include: City Planning Innovation and Performance Mobility and Infrastructure Public Works Permits, Licenses, and Inspections Public Safety Human Resources and Civil Services Parks and Recreation Mayor’s Office (Neighborhood Services, Immigrant and Refugee Affairs, Equal Protection) Management and Budget Municipal Investigations Water and Sewer Authority Urban Redevelopment Authority Housing Authority Upcoming Events The dates for upcoming block party events include: Saturday, June 29 from 10 a.m. – 2 p.m. in the Hill District Wednesday, July 23 from 4:30 p.m. – 7:30 p.m. in Hazelwood Saturday, Aug. 17 from 1 p.m. – 3 p.m. in Knoxville Wednesday, Sept. 4 from 5:30 p.m. – 7:30 p.m. in Homewood Registration is now open for these events, but is not required.
City in the Streets Block Parties Through an initiative by Mayor Ed Gainey, representatives from every Pittsburgh city department and select authorities will meet residents during upcoming block party events at different locations around the city. Learn More Each event will include free food, community vendors, activities for children, tables with resources from city departments, and on-site requests for service. Departments that will attend the events include: City Planning Innovation and Performance Mobility and Infrastructure Public Works Permits, Licenses, and Inspections Public Safety Human Resources and Civil Services Parks and Recreation Mayor’s Office (Neighborhood Services, Immigrant and Refugee Affairs, Equal Protection) Management and Budget Municipal Investigations Water and Sewer Authority Urban Redevelopment Authority Housing Authority Upcoming Events The dates for upcoming block party events include: Saturday, June 29 from 10 a.m. – 2 p.m. in the Hill District Wednesday, July 23 from 4:30 p.m. – 7:30 p.m. in Hazelwood Saturday, Aug. 17 from 1 p.m. – 3 p.m. in Knoxville Wednesday, Sept. 4 from 5:30 p.m. – 7:30 p.m. in Homewood Registration is now open for these events, but is not required.
City in the Streets Block Parties Through an initiative by Mayor Ed Gainey, representatives from every Pittsburgh city department and select authorities will meet residents during upcoming block party events at different locations around the city. Learn More Each event will include free food, community vendors, activities for children, tables with resources from city departments, and on-site requests for service. Departments that will attend the events include: City Planning Innovation and Performance Mobility and Infrastructure Public Works Permits, Licenses, and Inspections Public Safety Human Resources and Civil Services Parks and Recreation Mayor’s Office (Neighborhood Services, Immigrant and Refugee Affairs, Equal Protection) Management and Budget Municipal Investigations Water and Sewer Authority Urban Redevelopment Authority Housing Authority Upcoming Events The dates for upcoming block party events include: Saturday, June 29 from 10 a.m. – 2 p.m. in the Hill District Wednesday, July 23 from 4:30 p.m. – 7:30 p.m. in Hazelwood Saturday, Aug. 17 from 1 p.m. – 3 p.m. in Knoxville Wednesday, Sept. 4 from 5:30 p.m. – 7:30 p.m. in Homewood Registration is now open for these events, but is not required.
February 8, 2022 Pittsburgh Mayor Schedules Community Forums City of Pittsburgh Mayor Ed Gainey’s transition organization announced a series of community meetings, an online engagement portal, and a resident input message center that will allow residents to provide input to help guide the work and policy recommendations of the transition committees. One meeting will focus on education and workforce development. About According to a news release, the meetings, online portal, and message center aim to provide an opportunity to capture and empower the diverse voices of communities across the city. Residents will be able to weigh in on some of the city’s most pressing issues including equitable development, education and workforce development, infrastructure and environment, and community health and safety. Meetings Schedule The schedule of community meetings is as follows: Equitable Development – Monday, February 21, 2022 at 6 p.m. Education and Workforce Development – Wednesday, February 23, 2022 at 6 p.m. Community Health and Safety – Monday, February 28, 2022 at 6 p.m. Infrastructure and Environment – Wednesday, March 2, 2022 at 6 p.m. All of the community forums will take place virtually. All citizens interested in participating are asked to register through the online portal designed to accommodate multi-lingual residents. Residents who may not have access to technology to participate in online events are invited to call 412.267.7592 and leave a voice message in their primary language to share their ideas. Messages will be transcribed and shared with the transition committees. All community organizations and community advocacy groups are encouraged to share their thoughts and ideas on these platforms and via community meetings. The portal also includes a survey that will be updated every two weeks, and an “idea wall” where residents will have the ability to submit ideas through March 15, 2022. More Information For more information, view the full news release or visit Mayor Gainey’s transition website.
